TERMS AND CONDITIONS
DELIVERY POLICY
Delivery Timeframes
While we strive to deliver within the stated time frame, all delivery times are estimates only. We accept no liability for delays caused by circumstances beyond our control, such as extreme weather, transportation strikes, or other unforeseen events.
Strictly Door-to-Door Service
Our delivery service is strictly door-to-door, meaning goods will be delivered to your designated delivery address but not carried inside the premises. Customers are responsible for ensuring safe and suitable access to the delivery point.
Customer Requests for Additional Assistance
If, upon request, our delivery staff assist in carrying goods beyond the door (e.g., into kitchens, storerooms, or downstairs), this assistance is offered at the customer’s own risk. Holland Bazaar accepts no liability for incidents, damages, injuries, or any other occurrences that take place on your premises during or after delivery.
Failed Deliveries
It is the customer’s responsibility to ensure accurate delivery details. If a delivery fails due to incorrect information or customer unavailability, additional charges may apply.
Delivery Charges
Delivery charges are non-refundable, except in cases of service failure directly caused by us.
Ownership and Risk
Ownership and risk of goods pass to you upon successful delivery to your doorstep.
Product Condition Upon Delivery
It is the customer’s responsibility to inspect the goods upon delivery. Any issues must be reported immediately to our customer service team. We accept no liability for damage or defects reported after the delivery is completed.
Product Acceptance and Customer Responsibility
By accepting the delivery, you acknowledge that the order is complete and in acceptable condition. If you are unsatisfied with any product due to damage, defects, missing items, or incorrect items, you must notify our customer service team within 24 hours of delivery for non-perishable goods and on the same day for perishable goods. Failure to report issues within this timeframe may result in the denial of refunds or replacements.
RETURNS AND REFUNDS POLICY
Eligibility for Returns
Products can only be returned if they are damaged, defective, incorrect, or missing upon delivery.
Conditions for Returns
Returned products must be in their original condition, unused, and in original packaging. Proof of purchase is required.
Return Timeframe
Returns must be initiated within 14 days of delivery, except for perishable goods, which must be returned on the same day. After this period, we reserve the right to refuse returns.
Refunds
Refunds will only be issued at the discretion of Holland Bazaar after the returned product is inspected and approved by our team. Refunds may be processed to the original payment method or as a store credit.
Non-Returnable Items
Perishable goods, personalised items, and goods marked as non-returnable cannot be returned or refunded.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective items).
CANCELLATION AND REFUNDS
Orders can only be cancelled before dispatch. Once an order is dispatched, refunds are subject to our return policy and may be reimbursed at the discretion of Holland Bazaar.
Fraud Prevention
We reserve the right to cancel any orders suspected of fraud or misuse of our services. In such cases, payments may be refunded at our discretion.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, we accept no liability for loss, injury, or damage resulting from the use of our delivery services, except in cases of gross negligence or willful misconduct.
Force Majeure
We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, strikes, or governmental actions.
DATA PROTECTION AND PRIVACY
Customer Data Usage
Your personal data will be collected, stored, and processed in accordance with our privacy policy. By using our delivery services, you consent to this.
CCTV Recording
For safety and security, CCTV recording is in operation in our delivery vehicles. Footage may be used in case of disputes or unlawful activities and will be retained in line with our privacy policy.
DISPUTE RESOLUTION
Complaint Handling
Any complaints should be submitted to us in writing. We will address them within 5 working days and in line with applicable consumer protection laws.
Governing Law
These terms and conditions are governed by the laws of England and Wales. All disputes must be resolved in the courts of this jurisdiction.
ACCEPTANCE OF TERMS
By using our delivery services, you agree to be bound by these terms and conditions. If you do not agree, you must refrain from using our services.
Amendments
We reserve the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. We will make reasonable efforts to notify customers of significant changes.
If you have any questions about these terms, please contact us at [email protected]
